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01924 268 400 |
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Most
products are for professional use only! |
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Help |
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How
do I open a credit account?
Please contact the sales office on 01924 268 420 who will
be able to assist you further. Alternatively fill out the online application
form here.
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How
do I get an online account?
Visit our registration page here.
You will be asked to enter company, personal and qualification details
before choosing a username and password that will then allow you full access
to our web site.
Each application is dealt with individually by a member of our sales team
as we have to manually check applicants qualifications.
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What
are you carriage terms?
For orders below £250.00 + VAT there is an £8.00 delivery
charge. Orders above this are delivered free of charge.
Orders that are exported out of the UK may incur extra charges. We will
make you aware of any extra charges before we take payment for your order.
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Can
I see a representative?
A list of our Area Sales Managers is on the back of our printed catalogue
and on our web sitehere.
You can contact them directly for a personal visit or contact our sales
office and they will be pleased to assist you in arranging an appointment
with your local Area Sales Manager.
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Your
prices do not seem competitive!
As part of our Working Together programme we endeavour to offer all of
our products at competitive prices as well as the added-value services
that we offer. For more information on any of our added-value services
please contact our sales office or your regional Area Sales Manager. They
will also be pleased to discuss your concerns about our prices.
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Is
it in stock?
We hold large stocks of all our products featured in our catalogue and
on our web site and we can normally deliver from stock. If, in the event
we do not have the product in stock, the sales office will contact you
directly.
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to top
What
times are you open for business?
As part of our Working Together programme we offer a 24-hour service through
our online catalogue. Our office hours are 8.00am - 6.00pm (Mon - Fri).
You can use our web site to make enquiries outside of normal office hours.
Orders placed on our web site outside of normal working hours will be dealt
with during our office hours.
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to top
Do
you demonstrate application
equipment?
Please contact our sales office or your regional Area Sales Manager who
will be happy to arrange a visit.
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What
is your returns policy?
If goods are unused we will gladly exchange or refund them.
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What
is your Working Together programme about?
We know you have choice when buying your pest control supplies and we really
do appreciate the support given to us by you, our customers, when choosing
Killgerm as your main supplier.
Our success would not have been possible without this support and in particular
we would like to thank the considerable number of customers who once again
saw us as their supplier of choice.
In return, we want to ensure that our customers keep working together with
us, taking advantage of our added-value services ranging from the 'open
all hours' policy to full technical support, which make life easier, more
professional and more profitable for you. This is what our Working Together
programme means for you.
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to top
How
can I find out about training?
All training dates are featured on our web sitehere.
We can also supply training information by fax, email or simply over the
telephone.
You can now enquire about course availability online using our web sitehere.
If you would like specific information on training not listed on the web
site please contact Lisa Wales on 01924 268 445 or alternatively
email her on lisa.wales@killgerm.com.
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Back
to top
If
you are trying to log-in using
the username and password
you used on the old Killgerm
web site (pre February 2005)
you will need to re-register
with us. This is because the
new web site has been constructed
using more advanced and up-to-date
software and will not accept
the old username and password
data.
You will need to re-register with us here using our new automated system that allows you to choose your own username and password.
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Why
doesn't the web site load
properly?
If elements of the web site are not fully loading there may be a problem
with our Web hosting which stores all the files for the site, our database
that we use to store information, or your Internet connection.
We endeavour to keep the web site available at all times and use hosting
services that guarantee us an up-time of 99.8%.
When items are not loading properly on a page the best action to take is
to press the stop button on your browser and then refresh the page. If
the problem persists then please inform the webmaster using the form here or
emailing webmaster@killgerm.com with
a detailed explanation of your problem.
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My
computer warns me that I don't have the correct Flash plug-in - what
do I do?
This web site requires at least Macromedia Flash Player
6 in order to function correctly. If you do not have this software
installed on your computer you may struggle to use aspects of this
site. We recommend that you download the latest version of Flash here.
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to top
What
screen resolution do you recommend
I use when viewing your site?
This
web site is best viewed using
a screen resolution of 1024
by 768 pixels and above. You
may struggle to see all the
page content using a screen
resolution below 800 by 600.
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to top
Does
your site support all Web browsers?
We
have tested the Killgerm web
site
on all of the latest major
browsers on both Apple Macintosh
and PC platforms. We recommend
that if you are using an older
version of any of the following
browsers
that you upgrade to the latest
release.
| PC: |
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Microsoft
Internet Explorer 6.0.2
Netscape 7
Opera 7
Mozilla Firefox 1.0
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| Apple
Macintosh: |
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Microsoft
Internet Explorer 5.2
Netscape 7.2
Safari 1.0.3
Opera 7.54
Mozilla Firefox 1.0 |
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How
do I report a broken link?
Please contact the Killgerm webmaster using the Webmaster
Form below or, by using your own e-mail client with webmaster@killgerm.com.
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How
do I report an error on your web site?
Please contact the Killgerm webmaster using the Webmaster
Form below or, by using your own e-mail client with webmaster@killgerm.com.
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Can I contact someone regarding problems
that I have when using the Web site?
Please contact the Killgerm webmaster using the Webmaster
Form below or, by using your own e-mail client with webmaster@killgerm.com.
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to top
Web
Help
Please use this form
to contact the Killgerm Chemicals
webmaster. All fields are required.
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